Helpdesk/Tech Support Services  

Technical Support and Helpdesk

Technical services are available via general helpdesk access (email, phone, online ticket system, remote access, etc.) and onsite visits from the ESU 10 Helpdesk staff.  Services are available on a per hour basis or through various levels of contracted time and include, but are not limited to, the following:

  • Windows domain services; Windows client and server planning, configuration, and troubleshooting
  • Standalone Windows services such as Exchange, Sharepoint, and WSUS
  • Macintosh domain services; Macintosh client and server planning, configuration, and troubleshooting
  • Creation and distribution of client images (Macintosh and/or Windows)
  • Cross-Platform (Macintosh/Windows) planning, configuration, and troubleshooting
  • Wired network planning, installation, configuration, and troubleshooting including WAN/LAN connectivity, VLAN separation, and fiber connections
  • Wireless network planning, installation, configuration, and troubleshooting including Public/Private networks, heat maps of existing equipment, and wireless connections to remote buildings

Computer Audio-Visual Service Center

Our service center provides repair and diagnostic service on many types of computers, audio, and video equipment. As an Authorized Apple Service Center, Educational Service Unit 10 is able to perform warranty service on Macintosh computers in addition to other PC brands. Training on preventive maintenance of equipment for school personnel or technical consultations can be scheduled at Educational Service Unit 10 or at your local district.